FAQ

 


All items are for sale in USD.

What currency are the items sold in?


When will my order be shipped?

Your order will be shipped 1-3 business days after receiving payment.

 

 

Where does Feltnlove ship from?

All Feltnlove items are shipped from Vancouver Island, British Columbia, Canada.


What are my shipping options?

 

All the items are shipped with Canada Post regular service. All orders within Canada are shipped with tracked air mail. All orders for the United States and Canada over $50 get free shipping.

 


Does Feltnlove ship overseas?

Yes, we ship overseas with International Registered mail.


How can I track my order?

 

If you choose a tracked shipping option, you will receive the tracking number via email. 


Who can I contact regarding my order?

 


What is Feltnlove's return policy?

 

If you are not satisfied with your purchase, you may return it for a refund or exchange. Simply return unworn jewelry in the original package with tags attached within 20 days of purchase. Return shipping costs are not refundable. Returns postmarked after 20 days of the purchase will be refused. Sale items may not be returned. Custom made items may not be returned.


What if my jewelry is damaged?

 

Purchases made within 6 months will be repaired free of charge. However, we don't refund any return shipping.


Jewelry care Tips.

 

Protect all jewelry from water, scratches and chemicals. After wearing, gently wipe each piece clean of make-up and skin oils. Store jewelry separately in a dry location preferably in a cloth bag or a jewelry box as open air may increase oxidation of the metal. Apply make-up and hair spray before putting on your jewelry. Don't store jewelry next to heating elements or under direct sunlight. Do not wear jewelry while in a pool, hot tub, or bathing. If treated with care your jewelry will last for years to come.